<![CDATA[LTCCP - Long-Term Care Claims Professional

<![CDATA[LTCCP - Long-Term Care Claims Professional - News]]>Fri, 15 May 2026 12:51:47 -0400Weebly<![CDATA[LTCCP® Moves OnLine Class Portal to Zoho Learn]]>Thu, 14 May 2026 14:38:19 GMThttps://www.ltccp.com/news/ltccpr-moves-online-class-portal-to-zoho-learn

Effective immediately, the LTCCP® course on-line Learning Management System has moved to Zoho Learn.

All enrolled students who have NOT yet passed their Final Exam, must Sign Up as a new student in the course's Zoho Learn on-line class portal. E-mails with Zoho Learn Sign Up instructions have been sent to all active students - check your spam/junk folders if not received. Or CONTACT US HERE for the Zoho Learn Sign Up link.

The Final Exam is now fully operational within Zoho Learn, along with live Zoom class registrations, and resource downloads. The chapter review quizzes are being re-built with several now active and all expected to be available by the end of this week.

While we are sorry for any disruption to our students' learning process and the extra steps now required to continue your studies, we expect this change to enhance our opportunities to expand the on-line learning resources and have more control over the on-line class portal management.

LTCCP® graduates do not need to take any new action.

This change was driven by the shutdown of the Canvas LMS system we had been using by its parent company Instructure after a cybersecurity event last week. Instructure paid a ransom to the hackers for the return and destruction of all data seized. LTCCP® and LTC Claims Training, LLC, were never notified directly that any of our students' information was part of this breech. More information about the Canvas-Instructure cybersecurity event is available in our news post below.

]]><![CDATA[Canvas-Instructure Training Site Cyber Attack & Maintenance]]>Thu, 07 May 2026 21:06:02 GMThttps://www.ltccp.com/news/canvas-instructure-training-site-cyber-attack-maintenanceTUESDAY, 5/12 UPDATE FOR CONTINUING STUDENTS:

We have implemented a new on-line class portal for course review materials and the Final Exam.

Enrolled students who have not yet passed their Final Exam must now re-register with our new Learning Management System: Zoho Learn.

E-mails were sent on Monday, 5/11 and Tuesday, 5/12 to all enrolled students with instructions and a link to create a new student account with Zoho Learn. Please check your spam/junk folder if you have not yet seen either of these e-mails.

(An initial enrollment setting was creating an error message for some students attempting to Sign Up with Zoho Learn. This has been corrected as of this morning. If you tried to Sign Up with Zoho Learn and received an error message, please use the same link to finalize your registration.)

If you have any questions about the new Zoho Learn class portal, or need the student Sign Up link re-sent, please CLICK HERE to contact us.

We are thankful for your patience and understanding as we work through this necessary systems change.

You can follow status updates regarding the data leak and resolution steps from Canvas-Instructure at this link:
https://www.instructure.com/incident_update

MONDAY, 5/11 UPDATE: Graduates of the LTCCP® training program do not need to take any new action. Use of the Canvas LMS was only required for students still studying for and taking the Final Exam. Graduates are encouraged to follow good cybersecurity protocols as outlined in our earlier communications below. Graduates can contact us directly with any questions.

LTCCP® and our parent company, LTC Claims Training, LLC, still have NOT been notified by Canvas-Instructure that any of our course or student information was compromised in the cyber attacks. While this is good news, the investigations are continuing, and you should continue to use caution with all of your online activities.

FOR EXISTING STUDENTS who are newly enrolled, or for those who have not yet taken their Final Exam, you will receive an e-mail directly from us by the end of the day today with instructions about how to access our new on-line class portal hosted by Zoho Learn.

SUNDAY, 5/10 UPDATE: LTCCP® is in the process of moving it's on-line Learning Management System to a new vendor. The Final Exam, live Zoom class registrations, and resource downloads will be available for enrolled students on Monday, May 11th. The chapter review quizzes will be added to the new system over the next few days.

All enrolled students will receive an email with information and instructions for accessing the new on-line LMS portal.

Students who have passed the Final Exam do not need to take any further action.

Here is the most recent security update and FAQ from Canvas-Instructure:
https://www.instructure.com/incident_update

We have still NOT been contacted regarding the exposure of any of our student information.

FRIDAY 5/8 UPDATE: It appears that the Canvas LMS system that LTCCP® has used for online review resources and to administer the course final exam will remain inactive indefinitely, and may not be usable for us going forward.

We are establishing a new Learning Management System with a new vendor for on-line self-study, review, and to host the Final Exam. We hope to have on-line access to the LTCCP® Final Exam available by no later than Monday, May 11th.

Additional resources, including chapter review quizzes and resource downloads will be added to the new system as quickly as possible.

For students who have not yet passed their Final Exam, we will be contacting you directly with information about how to access the new system.

For graduates who have passed the Final Exam and earned the LTCCP® certification, you do not need to do anything new, other than to use caution with other passwords and to practice good cyber security procedures as we note below.

5/8/2026 CANVAS SECURITY UPDATE:
We still have not been notified directly by Canvas-Instructure if any of the LTCCP® student name, email, or password data was compromised. It appears that access to the previous Canvas LMS system may not ever be restored for LTCCP® or our students - this is to protect against any further security breaches, but will prevent us from any use or other updates as well.

As noted below, out of an abundance of caution we strongly recommend you review ALL of your passwords and update any that were the same as, or similar to, the password you may have used in your Canvas student account.

In addition, you should assume that any emails that appear to come directly from Canvas-Instructure are dangerous phishing attempts - delete them without opening, and:

Do NOT attempt to access Canvas through alternate links, email links, or bookmarks until further notice.
Do NOT click on any links, download files, or respond to any messages related to pop-ups or messages from Canvas.

As of Thursday afternoon, May 7th, the LTCCP® online class portal that is hosted by Canvas-Instructure is down for maintenance. We do not know how long this condition will last, but are expecting the site to be accessible again soon. [AS NOTED ABOVE, OUR ACCESS MAY NEVER BE RESTORED.] Check back here for any updates as we are aware of them.

You can also view the Canvas-Instructure site status at:
https://status.instructure.com/
LTCCP® uses the Canvas LMS system only.

It has come to our attention through media reports that Canvas-Instructure - one of the largest on-line learning platforms used by most major universities and other educational institutions worldwide, and the engine used by LTCCP® to provide on-line class resources and the final exam - was the victim of a cyber attack that exposed data likely including user identifiers such as names, email addresses, student ID numbers, and some user messages.

LTCCP® and our parent company LTC Claims Training, LLC, have NOT been informed by Canvas-Instruture that our course or students' information have been exposed or are part of this cybersecurity event. We are sharing this information out of an abundance of caution.

We store NO personal, financial, or class registration data with Canvas-Instructure. The only data related to the LTCCP® course that is stored at Canvas-Instructure is limited to what was required for a basic student enrollment in our course:

Your name
Email used to register as a student with Canvas
Password created during Canvas registration

LTCCP® does not use any of the messaging or chat features within Canvas.

We do not yet know if passwords were accessed, but out of an abundance of caution, you should presume that your Canvas log-in password was accessed. As soon as possible when the current site maintenance is complete, you should change your Canvas password, and if you used a "common" password on other sites, those passwords should be changed ASAP as well.

In addition, cybersecurity experts expect this data breach to lead to a wave of new phishing attempts, especially disguised as messages from Canvas-Instructure. Therefore we also advise that you NOT open any direct emails from Canvas-Instructure (which you should not ever need for anything related to the LTCCP® course).

In addition:

Do NOT attempt to access Canvas through alternate links, email links, or bookmarks until further notice.
Do NOT click on any links, download files, or respond to any messages related to pop-ups or messages from Canvas.

We will post updates here as we learn more about this situation. Use this site's CONTACT form if you have questions about this.

]]><![CDATA[New Summer 2026 Live Class Dates Announced]]>Thu, 07 May 2026 18:56:38 GMThttps://www.ltccp.com/news/new-summer-2026-live-class-dates-announcedLTCCP® has just opened three new live (Zoom) training dates for the summer:

JUNE 16th, Tuesday, Noon to 5pm Eastern
JULY 22nd, Wednesday, Noon to 5pm Eastern
AUGUST 19th, Wednesday, Noon to 5pm Eastern

Registration for a specific training session is enabled in the course on-line class portal after enrollment.

ENROLLMENT INFO

]]><![CDATA[LTC Insurance Claims Expected to Peak at $44-Billion in 15 years]]>Fri, 27 Mar 2026 18:19:28 GMThttps://www.ltccp.com/news/ltc-insurance-claims-expected-to-peak-at-44-billion-in-15-years

An updated report from the actuarial consulting company Milliman now projects the LTC insurance "claims wave" will peak even higher than it estimated a year ago. From the study:

"The National Association of Insurance Commissioners (NAIC) reported LTCI incurred claims of approximately $17 billion in 2024. We forecast an increase in LTCI paid claims through about 2041, with a peak of paid claims of $44 billion."

That's a 260% increase in LTC insurance claims in the next 15 years!

Claims are also not projected to come back down to today's level for at least 30 years! The study did not include any new LTC insurance sales, so claims will persist at a higher rate than today for more than than 30 years.

Milliman also projects the number of people on claim to increase by 50% over the next 15 years.

This lines up with what we at LTCCP® have already been projecting simply from looking back at the peak LTC insurance sales years 20 to 30 years ago:

More than 7-million Americans own LTC insurance.
- https://www.ahip.org/resources/long-term-care-insurance-coverage-state-to-state-2023
More than half of those policies - close to 4-million - were written between about 1995 and 2005. With 750,000 policies purchased at the sales peak in 2002.
Because of dramatically low lapse-rates - less than 1% of LTCI policyholders voluntarily drop their coverage - nearly ALL of those policies are still in force, and they are now hitting their peak claim years 20 to 30 years later.
Think about it ... a 60-year-old who bought LTC insurance in 2002 is now 84-years-old!

Are you - is your business - ready for this LTC insurance "claims wave"?!

You can read the full 2026 LTCI claims study from Milliman by clicking this link:
www.milliman.com/en/insight/annual-us-industry-ltci-claims-projection-2026

]]><![CDATA[Bill Comfort to Speak at SYNERGY HomeCare Annual Franchise Meeting]]>Mon, 16 Mar 2026 19:18:27 GMThttps://www.ltccp.com/news/bill-comfort-to-speak-at-synergy-homecare-annual-franchise-meetingLTCCP® founder and LTC insurance specialist, Bill Comfort will be speaking at the SYNERGY HomeCare Annual Franchise Meeting (AFM) on April 14th in Clearwater Beach, FL.

Bill will be part of a main stage panel discussion and will present during a breakout session on the opportunities and challenges facing home care providers with the explosive growth ahead in LTC insurance claims.

SYNERGY franchise owners and their employees are eligible for a tuition discount on the LTCCP® certification training. CONTACT US for more information and to receive the discount code.]]><![CDATA[Bill Comfort to Speak at the ILTCI Conference]]>Fri, 13 Feb 2026 21:33:36 GMThttps://www.ltccp.com/news/bill-comfort-to-speak-at-the-iltci-conference

LTCCP® founder, Bill Comfort, will be attending the Society of Actuaries Intercompany Long Term Care Insurance (ILTCI) conference in March. Bill will be teaching the two-day Certification in Long-Term Care-CLTC® Master Class as part of the conference.

In addition to participating in the varied interdisciplinary educational sessions, Bill will be meeting with LTC insurance companies' claims leadership teams to learn about current and emerging claims trends and to advocate for improving the overall claims process for all stakeholders.

Click here for more information about the ILTCI conference.

]]><![CDATA[New Graduate Resources Published]]>Thu, 13 Nov 2025 19:05:48 GMThttps://www.ltccp.com/news/new-graduate-resources-publishedLTC Claims Training has released a set of LTCCP® Graduate Resources for those professionals who have earned their Long Term Care Claims Professional-LTCCP® certification. The new resources for LTCCP® designees include:

Certification usage guide
Access to the LTCCP® logo files
A fillable, insurance-focused Plan of Care PDF form and instructions
PDF copy of the most-current version of the LTCCP® Course Textbook

These new resources are available on-line behind a secure log-in. All graduates have received an email with instructions to create a log-in password.

LTCCP® graduates can log-in or register for access by CLICKING HERE.

If you have any questions or need the invitation link re-set, please CONTACT us here.

]]><![CDATA[LTCCP® Joins the Home Care Association of America]]>Thu, 23 Oct 2025 16:33:15 GMThttps://www.ltccp.com/news/ltccpr-joins-the-home-care-association-of-america

The Long Term Care Claims Professional - LTCCP® certification company, LTC Claims Training, has jointed the Home Care Association of America as an Associate/Vendor Member.

LTCCP® is thrilled to partner with the HCAOA and its 3,500 members to provide home care provider-focused LTC insurance claims training to enable a more effective and efficient claims process for both policyholders and the home care agencies that serve them.

HCAOA members should CONTACT US regarding membership LTCCP® tuition discounts.

The Home Care Association of America (HCAOA) is the industry’s leading trade organization representing home care agencies and their suppliers across the country. HCAOA strives to provide member agencies with practical resources to enhance operations, margins, and improve training and quality within our industry. For more information about HCAOA visit: https://www.hcaoa.org/

]]><![CDATA[LTCCP® & Cornerstone Caregiving Announce Training Partnership]]>Tue, 14 Oct 2025 18:10:56 GMThttps://www.ltccp.com/news/ltccpr-cornerstone-caregiving-announce-training-partnershipThe Long Term Care Claims Professional-LTCCP® certification training program is honored to provide critical LTC insurance claims training to Cornerstone Caregiving offices through a new national partnership.

The response from Cornerstone's local Operating Directors has been overwhelming with great feedback from our first live class sessions.

With LTC insurance claims expected to grow 260% over the next 15 years and with most policyholders starting care and claims at home, Cornerstone's expanded expertise in navigating the complex LTCI claims process is an invaluable benefit for the families it serves.

From Cornerstone Caregiving:

At Cornerstone Caregiving, we understand the difficulties that can come with navigating long-term care insurance. That is why we are proud to announce our partnership with the Long-Term Care Claims Professional (LTCCP) program to provide specialized long-term care insurance claims training to our Operating Directors nationwide.

Through this partnership our goal is to ensure "our team is fully prepared to guide families through the long-term care insurance process with expertise and confidence." - Michael Hillman, Cornerstone Caregiving Founder

Cornerstone Caregiving can be reached for more information at:
www.CornerstoneCaregiving.com
(254) 331-2199
careteam@cornerstonecaregiving.com

]]><![CDATA[ALCA Member Student Testimonial]]>Tue, 07 Oct 2025 20:37:37 GMThttps://www.ltccp.com/news/alca-member-student-testimonialWe are pleased to share this testimonial from a recent LTCCP® graduate who is an Aging Life Care Association (ALCA) member:

"As an Aging Life Care Professional, I recently completed the LTCCP® claims training course and found it to be one of the most informative and practical educational experiences I have encountered in this field.

"Bill Comfort possesses a remarkable depth of knowledge and a clear, engaging teaching style that makes a complex topic both accessible and applicable to real-world care management practices.

"His course equips care management professionals like me with the insight and tools to better advocate for clients navigating long-term care insurance benefits, a need that is highly relevant to my daily work."

- T.J., Aging Life Care Manager®

Note that this student also earned CE credits toward renewing her Certified Case Manager-CCM® designation - one of the advanced designations enabling the highest level of ALCA membership as an ALCA "Advanced Professional." ALCA members should CONTACT US for information about tuition discounts.

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