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LTCCP® has just opened three new live (Zoom) training dates for the summer:
Registration for a specific training session is enabled in the course on-line class portal after enrollment.
LTCCP® founder and lead instructor, Bill Comfort, is featured in a new episode of the Steadfast Care Planning podcast with Kelly Augspurger (a LTCCP® graduate herself).
The 50-minute podcast episode, "Navigating LTC Insurance Claims" focuses on the complex LTC insurance claims process from both a consumer's and professional advisor's perspectives. Here is a 3-minute clip with Bill's thoughts on the future of LTC insurance claims:
Watch the entire 50-minute episode here:
https://youtu.be/4c5rqyrLVJ8?feature=shared Or listen to the conversation here: https://www.buzzsprout.com/2054429/episodes/17325982 The Steadfast Care Planning podcast is also available on Apple Podcasts and Spotify. More media attention on the coming LTC insurance Claims Wave! LTCCP® founder and lead instructor, Bill Comfort, CSA, CLTC®, LTCCP®, was on the LTC claims panel at the ILTCI - The Intercompany Long Term Care Insurance Conference featured in this report - CLICK the link below to read the full article:  LTCCP® founder & lead instructor, Bill Comfort, is extensively quoted in a new McKnight's Home Care article on the LTC "claims wave"From the article: Comfort has seen numerous home care claims denied because of ambiguity in written policies. Many of them involve confusion with coverage for activities of daily living (ADLs), which include bathing, dressing and eating. He believes home care providers can alleviate this confusion by educating their caregivers how the claims process works. He provides this education through his Long Term Care Claims Professional-LTCCP certification training program for care providers. 
The new report, "MIlliman's annual U.S. industry LTCI claims projection" was released March 6, 2025, and states: "The National Association of Insurance Commissioners (NAIC) reported LTCI incurred claims of approximately $16 billion in 2023. We forecast an increase in LTCI paid claims through about 2041, with a peak of paid claims of $42 billion." That is a 260% (2.6x) increase in LTC insurance claims! This lines up with what we at LTCCP® have already been projecting simply from looking back at the peak LTC insurance sales years 20 to 30 years ago:
Interestingly, this report only examines the current in-force block of "traditional" LTC insurance and does not count any new sales looking forward nor any of the newer "hybrid" types of policies. So after 2041, while we will see a decline in the number of people on claim and total value of LTCI claims, the decline will likely not be as dramatic as shown in the graph above. But for the next 16 years, the number of people needing help navigating the often-complex LTC insurance claims process will continue to dramatically increase. And the number of claims will not fall back to today's level until 2054! If you are a professional care provider, care manager, agent or advisor, are you ready to face this LTC Claims Wave? The Long Term Care Claims Professional - LTCCP® certification training provides the critical education needed to help your clients effectively use their LTC insurance coverage. LTCCP® course creator and lead instructor, Bill Comfort, was recently featured on the Senior Helpers LIFE Conversations podcast. Links to both episodes are below. The two-part conversation addresses Planning for care, when and how to buy LTC insurance, and many of issues to consider when navigating the LTC insurance claims process. The LTC claims discussion starts at about 13:30 in Part 1, and continues at the start of Part 2. Many thanks to the team at Senior Helpers for the opportunity to be part of their educational podcast series! Link to Part 1: https://www.seniorhelpers.com/resources/podcast/episode-23-understanding-long-term-care-insurance-expert-advice-from-bill-comfort-part-1/ Think about this. If the average age that a person with LTC insurance goes on claim is 80-years-old*, when did that person BUY their coverage? Right, on average, somewhere between ages 55 and 65. So 15 to 25 years ago. The majority of all LTC insurance policies - nearly 4-million policies - were issued in just 10 years between 1995 and 2005. 20 to 30 years ago. There is a huge LTC "claims wave" coming. Are you ready? Older LTC insurance policies don't all work the same way that new polices today do. Do you know how to effectively understand older LTC insurance contracts to help your caregiving or financial services clients navigate the claims process as they age? This is the mission of the Long-Term Care Professional - LTCCP® training course: Our mission is to educate long-term care providers and other professional advisors about how to work more effectively on behalf of clients with LTC insurance at the time of claim. The goal of LTCCP® is to improve the quality and availability of long-term care services for clients who own LTC insurance by equipping the care professionals who serve them with greater competency when managing and participating in the claim process. CONTACT US HERE for more information! |
Bill ComfortBill is the founder and lead instructor of the LTCCP® program. He's sold LTC insurance for more than 30 years, has been a CE instructor since 2001, and has conducted LTC insurance claims training since 2006. 
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May 2026
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The LTCCP® abbreviation and logo are registered trademarks and may not be used without permission - US Patent and Trademark Office, Reg. No. 4,175,081.
"Long Term Care Claims Professional" is a protected Service Mark in use since 2014. All images are © Adobe Stock, used with permission. © 2014 - 2026 LTC Claims Training, LLC. All rights reserved.
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